Please note, during the COVID-19 lock – down you may experience a delay in your return or exchange being processed. Thank you for your understanding.
Mike O Connells Menswear is happy for you to return any item you purchase from our site within 14 calendar days of receiving it. During this period you can return the item for any reason. If you return any item will have to pay the cost of returning it. All items will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
Underwear once the original sealed packaging and tags have been opened or removed.
Fragrance cannot be returned once original sealed packaging/tags have been removed.
Hats unless tags are still in place and packaging remains unopened and undamaged unless faulty.
How can I return items?
If you have purchased from our online site you can make a return in – store, via An Post or through a parcel or courier service. You must have your order number. If you purchased an item in store you can only return the item back to the store.
Returning items in –store
You are able to return any item you purchased in –store immediately provided you have your order number and goods for return are in a resalable condition, unopened with tags and undamaged. Our store assistants will refund your original payment card or help you find an alternative. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider. If you do not have your original payment with you and still wish to make a return, a Mike O Connells Menswear gift voucher will be offered to you.
Returning items by post
A returns form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items and return it to Mike O Connells Menswear Online, 9 Catherine Street, Limerick, Co. Limerick, R.O.I.
Currently you will have to purchase the item again. Your refund on the original item purchased will be made as quickly as possible.